Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. We use your Personal Information only for providing and improving the Service (incl. the Website and Android App). By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.express2help.com or our app. It governs the privacy terms of our website www.express2help.com, and our express2help app available in Google Play Store. The following outlines our privacy policy.

  • Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to users information about our policies and practices relating to the management of personal information.
  • Everything in your Journal is private. Any of your Journal entries you create are private by default, unless you post them into a Public Page you have created.
  • We do nothing with your Journal data. We don't look at it. We don't sell it. At some point in the future we may apply some automated keyword advertising to your content. This still means we don't look at it, but a machine may match keywords in your content with ads, and we may apply targeted ads to specific categories you are posting into. Example; Fashion ads in the Fashionista category.
  • You own all your Journal content. www.express2help.com does not own it. With www.express2help.com / our app you own all your content that you have authored or created yourself. If you are collecting pictures from around the web for your Journal, give credit to the copyright holder and be a good user of express2help.com.

Your Privacy

www.express2help.com / our app follows all legal requirements to protect your privacy. Our Privacy Policy is a legal statement that explains how we may collect information from you, how we may share your information. We utilize the Personal Data you offer in a way that is consistent with this Personal privacy Policy. If you provide Personal Data for a particular reason, we could make use of the Personal Data in connection with the reason for which it was provided. For example, registration info sent when developing your account, might be used to assist suggest products to you based on past acquisitions. We might use your Personal Data to offer access to services on the Site and monitor your use of such services. www.express2help.com / our app may also utilize your Personal Data and various other personally non-identifiable info gathered through the Website or App to assist us improve the material and functionality of the Service, to much better comprehend our users, and to improve our services. You will see terms in our Privacy Policy that are capitalized. These terms have meanings as described in the Definitions section below.

Definitions

  • The Express2Help Android App can be named differently on Google Play store in your country / language. We always refer to the app on Google Play with www.express2help.com. The app can be named “express2help". In this policy we refer to this app as Express2Help Journal.
  • "Non Personal Information" is information that is not personally identifiable to you and that we automatically collect when you access our Website or servers. It may also include publicly available information that is shared between you and others.
  • "Personally Identifiable Information" is non-public information that is personally identifiable to you and obtained in order for us to provide you within our Service.  Personally Identifiable Information may include information such as your name, email address, phone number, IP, and other related information that you provide to us or that we obtain about you.

Information we collect

Generally, you control the amount and type of information you provide to us when using our Service. As a Visitor, you can browse our website to find out more about our Website / app. You are not required to provide us with any Personally Identifiable Information as a Visitor.

What information we collect and how

The information we collect via the website / app may include:

  • Any personal details you knowingly provide us with through forms and our email, such as name, email ID, address, telephone number etc.
  • In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the Indian Jurisdiction.
  • Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  • Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. This information is used to monitor your usage of the website.
  • Data recorded by the website which allows us to recognize you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

What we do with your Information

Any personal information we collect from this website / app will be used in accordance with the applicable laws. The details we collect will be used:

  • Customizing Our Service

We may use the Personally Identifiable information you provide to us along with any computer information we receive to customize our Service. To process your order / Subscription, to provide required service / subscription. In certain cases we may use your email address to send you information on other products and services. In such a case you will be offered the option to opt in/out.

  • Sharing Information with Affiliates and Other Third Parties

We do not sell, rent, or otherwise provide your Personally Identifiable Information to third parties for marketing purposes. We may provide your Personally Identifiable Information to affiliates that provide services to us with regards to our Service (i.e. payment processors, Website hosting companies, etc.); such affiliates will only receive information necessary to provide the respective services and will be bound by confidentiality agreements limiting the use of such information. We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

  • Data Aggregation

We retain the right to collect and use any Non Personal Information collected from your use of our Service and aggregate such data for internal analytics that improve our Website / app and Service as well as for use or resale to others. At no time is your Personally Identifiable Information included in such data aggregations.

  • Legally Required Releases of Information

We may be legally required to disclose your Personally Identifiable Information, if such disclosure is (a) required by law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or (e) necessary to protect the legal rights, personal / real / intellectual property, or personal safety of Write Journal express2help.com / app, our Users, employees, and affiliates.

Computer Information Collected

When you use our Service, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website or App. Such information is typically considered Non Personal Information. We also collect the following:

  • Cookies

Our Website uses "Cookies" to identify the areas of our Website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our Website. We never place Personally Identifiable Information in Cookies. We may store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. The domain name www.express2help.com will make up the filenames of our cookies. Most web browsers can be set to disable the use of Cookies. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features and Functionality of our site.

  • Automatic Information

We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you're headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website / app.

  • Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

App Permissions

The App requires few permission to be installed and run. These permission are used to provide a better service.

  • Find Accounts on Phone

We can enable autosuggest on the email field used as login-name. This way you don’t have to manually type your email, making the signup faster and less error-prone.

  • Network Access

This permission lets the app access internet, required to read and store your entries, and other info related to your account/Journal.

  • Run at Startup

This permission let us restart the reminder if you have restarted your phone.  Without it, the reminder would not have worked if you had restarted your phone.

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details, including address, to us using our contact form.

Links to Other Websites / Apps

This privacy policy only covers this website / app. Our Website may contain links to other Websites / apps that are not under our direct control. Any other websites / app which may be linked to by our website are subject to their own policy, which may differ from ours. These websites / apps may have their own policies regarding privacy. We have no control of or responsibility for linked websites / app and provide these links solely for the convenience and information of our visitors / users. You access such linked Websites / app at your own risk. These websites / app are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites / app to see how the operators of those third-party websites will utilize your personal information. In addition, these websites may contain a link to Websites / app of our affiliates. The websites of our affiliates are not subject to this Privacy Policy, and you should check their individual privacy policies to see how the operators of such websites will utilize your personal information.

Personal Journal, Learning Journal, Wellness Journal

We reserve the right, at a future date, to charge for services and storage of www.express2help.com / express2help app that are currently given as free. This is to keep the high level of service and protection of your Journal data. We will inform all www.express2help.com / express2help app members / users well in advance of any changes regarding this matter.

Acceptable Use and Conduct

It is our policy to terminate any person's www.express2help.com / express2help app account with us if they repeatedly infringe the intellectual property or proprietary rights of others.

Security

The security of your Personal Information is important to us, but remembers that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We utilize practical protection measures to safeguard against the loss, abuse, and modification of the individual Data under our control. Personal / Journal Data is kept in a secured database and always sent out by means of an encrypted SSL method when supported by your connected client. No Web or e-mail transmission is ever totally protected or mistake cost-free. For example, email sent out to or from the Site may not be protected. You must take unique care in deciding what info you send to us by means of e-mail.

Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time. You should review this Privacy Policy frequently. If we make material changes to this policy, we may notify you on our Website, by email, or by any method we determine. The method we chose is at our sole discretion. We will also change the "Last Updated" date at the beginning of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies.

Questions About Our Privacy Practices or This Privacy Policy

We are committed to conducting our business in accordance with these principles, in order to ensure that the confidentiality of personal information is protected and maintained. If you have any questions about our Privacy Practices or this Policy, please contact us at https://www.express2help.com/contact us.

Disclaimer

The use of www.express2help.com / express2help app is at your own risk. www.express2help.com / express2help app is provided on an 'as is' basis, to the maximum extent permitted by law:

1. www.express2help.com / expres2help app disclaims all liability whatsoever, whether arising in contract, tort (including negligence) or otherwise in relation to the website and/or the website service; and

2. all implied warranties, terms and conditions relating to the website / app and/or the website / app service (whether implied by statue, common law or otherwise), including (without limitation) any warranty, term or condition as to accuracy, completeness, satisfactory quality, performance, fitness for purpose or any special purpose, availability, non infringement, information accuracy, interoperability, quiet enjoyment and title are, as between future and you, hereby excluded. In particular, but without prejudice to the foregoing, we accept no responsibility for the conduct of any user and/or account holder of the website and/or website service; any error, delay or failure in the transmission of any communication between users and/or account holders; any technical failure of the internet, the website and/or the website service; or any damage or injury to users or their equipment as a result of or relating to their use of the website / app or the website / app service your statutory rights are not affected.